Cancellation and refund policy

Document in preparation. The final policy is pending a decision and legal review. No terms will apply to any purchase until they are published and accepted during the purchase process.

1. Right of withdrawal

For distance contracts covering leisure services on a specific date, Spanish consumer law sets out particular rules regarding the general fourteen-day right of withdrawal. The specific terms will be detailed here.

2. Cancellation by the guest

Deadlines and refund percentages will be published in this section.

3. Transferring a place

If you cannot attend, we will consider transferring your place to someone else. Write to us in advance at info@enjoyahome.es.

4. Cancellation by the organisation

If the experience is cancelled or postponed for reasons beyond the guest’s control, we will offer either a new date or a full refund of the amount paid.

5. Force majeure

In cases of force majeure — adverse weather, administrative restrictions or other causes outside the organisation’s control — an alternative date will be proposed. If that is not possible, the amount will be refunded.

6. How to request a refund

Write to info@enjoyahome.es quoting your order code.